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Managed IT Services & Support

Stay focused on the things that matter most.

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云顶娱乐场 provides a range of IT service and support options to suit the specific needs of your organisation. This could mean fully managing your IT environment and acting as your IT department  or collaborating with you to work as an extension of your in-house team , providing additional capacity, greater flexibility or additional knowledge, skills and experience.

Service options

云顶娱乐场 offers tailored IT service and support options, including full IT environment management, acting as your IT department, or collaborating as an extension of your team for added capacity, flexibility, and expertise.

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云顶娱乐场 provides outsourced IT support for organizations without in-house resources, ensuring the availability of IT infrastructure and subscriptions according to SLA.

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Augmented IT Support collaborates with your nominated IT professionals, offering complementary services. 云顶娱乐场 provides additional capacity, flexibility, and expertise as needed.

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Managed services

Managed Services expand on IT Support, offering a wider range of proactive services for organizations.

Service Levels
3 LEVELS TO CHOOSE FROM

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We provide comprehensive Managed IT services and support to enhance IT processes and assist organisations in staying ahead of cyber threats.

Our team of expert managed IT services professionals is here to support your organisation with all of your IT needs.

Basic

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Our team is here to assist you with resolving common IT-related issues and ensuring that your systems are always up to date.

Standard

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Our service not only includes all the features of our basic managed IT package but also provides organisations with backup for critical systems and disaster recovery management.

Premium

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Our premium service includes advanced security management, disaster recovery management, patch management, and Azure managed service.

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Additional services

Unlock the full potential of your business with 云顶娱乐场's extensive array of services and specialized knowledge. Elevate your security measures and optimise your resources by taking advantage of our diverse range of additional services.

  • Annual health check
  • M365 productivity analysis
  • Cyber Essentials Certification
  • Microsoft Teams training & education
  • DMARC configuration
  • SSL management
  • On site or remote engineering days

Performance you can trust

Our responsive team is available to answer calls from end-users and promptly resolve any issues, ensuring minimal downtime for your staff and getting them back to work swiftly.

2 min.
Average call response time

95%
First time fix rate

99.9%
Uptime guarantee

Beyond the basics

Our Chester, UK based team is focused on exceptional service delivery and end-to-end support. We provide clients with a broad scope of services including:

  • 24x7 Network monitoring
  • Pro-active network management
  • Managed data backup & recovery
  • Managed cloud solutions
  • Remote IT helpdesk
  • Managed internet connectivity
  • Disaster recovery solutions
  • IT service continuity solutions

To learn more, see our full portfolio here.

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How we support our clients

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Cutting-edge remote monitoring technology that helps support clients proactively, addressing issues before they even realize there is a problem.

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Need some guidance? Let's talk!

Schedule a complimentary virtual consultation with our experienced team. Take advantage of our dedicated office hours designed exclusively for you. Our team of experts is here to assist you in finding the perfect solutions for your IT needs. Don't miss out on this opportunity to gain valuable insights and discover innovative ideas to enhance your strategy!

Book my free appointment

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FAQs

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Featured insights

Our team of experts share insights, resources, best practices, and advice to help you bring efficiency to your IT strategy

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